Last modified: February 21, 2024
This privacy policy (the “Privacy Policy”), aims to clearly and precisely inform users (hereinafter, the “Users”) who browse the website hosted under the domain name https://posthero.app and any of the subdomains dependent on this (the “Website”) regarding the processing of personal data collected by the company POSTHERO SOLUTIONS S.L. (“POSTHERO” or the “Company”) through the said Website. This Privacy Policy is applicable only to the Website that POSTHERO makes available to Users, and the Company declines any responsibility for the different privacy and personal data protection policies that may be contained in the web pages that the User can access through the hyperlinks located on the Website and that are not directly managed by POSTHERO. This Privacy Policy applies to the information that POSTHERO collects through the Website, such as through a registration form or contact form or through navigation. In accordance with the provisions of the applicable regulations, the Company informs Users that the data they provide through the Website will be incorporated into their data files, for which it is responsible. The completion of the registration form by Users, as well as the data provided by the User during the provision of the services, necessarily, and without reservation, implies knowledge and acceptance of this Privacy Policy. Therefore, Users are advised to read this Privacy Policy carefully beforehand.
Identity and Contact Details of the Data Controller
The owner of this Website is the company POSTHERO SOLUTIONS S.L., with CIF: B26713065 and registered office at Calle Cargol nº4 Nave D, 08110, Montcada i Reixac, Spain. Your contact email address: hello@posthero.app.
Data Necessary for Certain Treatments
The provision of data by Users through the registration form or the contact form, as well as while browsing the Website, is voluntary, although not providing certain data may make it impossible to access certain services provided by the company. Users will be responsible, in any case, for the veracity, accuracy, validity and authenticity of the personal data provided, and the Company reserves the right to exclude Users who have provided false data from services, without prejudice to other actions that are appropriate in law.
Information Collected from Users
We collect several different types of information for various purposes to provide and improve our Service for you.
Types of Data Collected
Contact Information, such as your name, company name, or email address when you submit a request or contact us, such as through the “Contact” form on our Sites. We use this information to provide you with the products or services you request or in which you express interest, and to communicate with you, such as to send email messages.
Account Information, including first and last name, company name, business email address, user ID and password, and any other information you provide to us. We use this information to manage your account, provide you with the relevant Service and information, communicate with you regarding your account and your use of the Service, and for customer support purposes. Please note that we use a third-party provider to process payments on our behalf and we don't accept payments directly through our Services.
Payment Information. If you subscribe to one of our Services that requires payment, we collect the information provided in connection with that payment. Please note that we use third-party payment processors, including Stripe, to process credit card payments made to us. As such, we do not retain any personally identifiable financial information in connection with credit card payments, such as credit card numbers. Rather, all of that information is provided directly by you to our third-party processor. The payment processor's use of your personal information is governed by its privacy notice. To view Stripe's Privacy Notice, click hither.
Survey Information, including information provided and submitted through our online research surveys. We use this information to manage and facilitate the Services, respond to your submission, communicate with you, conduct market research, inform our marketing and advertising activities, and improve and grow our business.
Professional Information that you submit when you apply for a job opening, such as your work history and other information provided in your resume. We use this to evaluate your eligibility for employment.
Other Information that you provide to us online, by phone or in person, and we use this information to respond to your request, provide you with the requested services, and inform our marketing and advertising campaigns.
Third Party Personal InformationWe also obtain personal information from third parties, which we often combine with personal information that we collect either automatically or directly from an individual.
Data Providers.To provide our direct marketing services by mail, we may purchase or receive personal information, such as name and postal addresses, from data providers and third parties. We use this information to send POSTHERO shipments with information about new products and services offered by POSTHERO or our customers. We may combine this information with other information that we collect from or about you. In these cases, our Privacy Notice governs the handling of the combined information.
Service Providers.Our service providers who perform services solely on our behalf, such as survey and marketing providers and payment processors, collect personal information and often share some or all of this information with us. Information may include contact information, demographic information, payment and purchase history information, information about your communications and related activities, and information about your orders. We may use this information to manage and facilitate our services, your orders and our marketing activities.
Social Networks.When an individual interacts with our Services through various social networks, such as when someone “Likes” us on Facebook or follows us or shares our content on Google, Facebook, Twitter, Instagram LinkedIn or other social networks, we may receive some information about individuals who allow the social network to share with third parties. The data we receive depends on an individual's privacy settings with the social network, and may include their profile information, profile picture, gender, username, user ID associated with their social media account, age range, language, country, and any other information that the social network allows to share with third parties. Individuals should always review and, if necessary, adjust their privacy settings on third-party websites and social networks and services before sharing information and/or linking or connecting them to other services. We use this information to operate, maintain and provide you with the features and functionality of the Service, as well as to communicate directly with you, such as to send you emails about products and services that may be of interest to you.
Other Sources.
In addition to third-party data providers, we may also collect personal information about individuals that we don't otherwise have from, for example, publicly available sources, or through transactions such as mergers and acquisitions. We use this information to operate, maintain and provide you with the features and functionality of the Service, as well as to communicate directly with you, such as to send you email messages about products and services that may be of interest to you. In addition to the above, we may use this information to: Provide you with products or services that you request or in which you express interest; Communicate with you, including by email, text message, social media, direct mail and/or telephone calls; Personalize the advertising and the content you see; For marketing and advertising purposes, including to market to you or to offer you by email, direct mail, telephone or text message, information and updates about products or services that we think may be of interest to you (where applicable, we may send you marketing messages if you have given us your consent to do so or where we have relied on the tacit consent rule); Process payment for our Services; Respond to your emails, comments, questions or requests for customer services; Improve and customize our Services to address the needs and interests of our user base and others with whom we interact; Test, improve, update and monitor the Services, or diagnose or solve technological problems; Enforce our Terms of Service, resolve disputes, carry out our obligations and enforce our rights, and protect our business interests and the interests and rights of third parties; Prevent, investigate or provide notice of fraud or illegal activity or criminal; For any other purpose that we may describe when you provide the information; and For any other legal purpose, or other purposes to which you consent.
Data We Process on behalf of Our Customers to Provide Our Services.
In providing our services, our customers can provide or upload data to our Services, which may include personal information or data about our customers' end users or other individuals (all of which we call “Customer Data”). Customer Data is owned and controlled by our customers, and any Customer Data that we hold or process is considered confidential. We process Customer Data on behalf of our customers, and only in accordance with our agreements with our customers. Our collection, processing and disclosure of Customer Data is governed by our agreements with customers and not by this Privacy Notice.
Sharing Your Personal Information
We may share your personal information with:Service providers or contractors that POSTHERO uses to support our business operations and who perform services on our behalf, which may include sending emails, processing payments, providing customer service, or providing web hosting and analytics services. Advertising networks and online advertising partners with whom we may share personal information, or may allow them to collect personal information from you directly on our websites, to facilitate online advertising on third-party platforms, such as search engines and social media advertising providers to serve advertisements targeted to you, or to groups of other users who share similar traits, such as likely business and demographic interests. Our business partners, who will use your information for their own business and commercial purposes, including to send you information about their products or services that we think will be of interest to you.Other parties in connection with a corporate business transaction or potential transaction where POSTHERO merges with another organization, declares bankruptcy, or sells part or all of its assets or equity shares. We may disclose personal information to a third party during the negotiation of, in connection with or as an asset in such corporate business transaction. Personal information may also be disclosed in the event of insolvency, bankruptcy, or judicial administration. Third parties, such as legal advisors and law enforcement agencies, as required by law or if we reasonably believe that such action is necessary to (a) comply with the law and reasonable law enforcement requests; (b) enforce our Terms of Service or other agreements or to protect the security or integrity of Posthero's services, including to prevent financial harm or loss, or in connection with the prevention of fraud or illegal activity; (c) exercise or protect the rights and property of Posthero, our Customers, visitors, or others; (d) protect the health and safety of us or others; or (e) as required by applicable law. With third parties or publicly with their consent or direction.
Usage Data
We may also collect information about how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer's Internet Protocol address (for example, IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time you spend on those pages, unique device identifiers and other diagnostic data.
Tracking and Cookie Data
We use cookies and similar tracking technologies to track activity on our Service and keep certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and are stored on your device. Tracking technologies also used are beacons, tags and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to reject all cookies or to indicate when a cookie is being sent. However, if you don't accept cookies, you may not be able to use some parts of our Service.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
Email Cookies. If you use the “Connect to Email” function, your service provider uses its own cookies for security purposes. Please contact your service provider for more information about these cookies.
Data Transfer
Your information, including Personal Data, may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Posthero will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or country unless there are adequate controls in place including the security of your data and other personal information.
Data Disclosure:
Legal Requirements
POSTHERO may disclose your Personal Data in the good faith belief that such action is necessary to: Comply with a legal obligation, protect and defend POSTHERO's rights or property, prevent or investigate possible irregularities in connection with the Service, protect the personal safety of users of the Service or the public, and protect against legal liability.
Data Security
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Although we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Links to Third-Party Websites and Services
Our Service may include links to third-party websites, add-ons, and applications that we don't own or operate, including, but not limited to, Shopify. We are not responsible for the practices employed by any website or service linked to or from the services, including the information or content contained within them. Your browsing and interaction on any other website or service are subject to the applicable rules and policies of the third party, not ours. If you are using a third-party website or service, you do so at your own risk. We encourage you to review the privacy policies of any site or service before providing any personal information.
Children's Privacy
Our Service is not directed to anyone under the age of 18 (“Children”). We do not intentionally collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verifying parental consent, we take steps to delete that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will inform you via email and/or a prominent notice on our Service, before the change becomes effective and we will update the “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Purposes and Legal Bases of the Treatment
The Company wishes to process all data received lawfully and for this purpose it must support the processing of your data on a sufficient legal basis. In accordance with the above, we indicate below for what purposes the Company processes the data and what is the legal basis on which each of them is based: PostHero uses this data to provide its services, for example, to make it easier for Users to manage physical email campaigns. PostHero uses this data to provide its services, such as for configuring the sending of physical mail or to make it easier for Users to manage and analyze the performance of physical email campaigns. This data processing is necessary for the Company to be able to provide its services and carry out the execution of the contract between the Company and registered users who have contracted POSTHERO services. In the event that the User does not provide any of this data, the Company would not be in a position to provide any of its services. Posthero may also use the data to process, manage and resolve any complaints or suggestions or inquiries from the User. The Company considers that it has a legitimate interest to carry out such data processing to the extent that it allows it to improve its services and the user experience. Posthero may use the User's data to contact them and inform them of the latest news about the Services provided by the Company. These communications will be made only and exclusively after obtaining the User's consent. Only if the User wishes to receive the service of notices and/or recommendations regarding amounts and fees applied, POSTHERO will collect the data related to the amounts, costs and rates applied to their invoices and will process them to compare them with those applied to other Users who receive similar services. This data processing is necessary to carry out the execution of the contract between the Company and the users who have contracted the above-mentioned notification and/or recommendation service offered by POSTHERO.
User Acceptance
By accepting the Terms of Use of the Website and this Privacy Policy, the User acknowledges having read and understood the terms of use and legal terms established in this Privacy Policy, and expressly and unreservedly accepts their application to their use of the Website while browsing and the provision of the corresponding Services. Users declare themselves expressly informed and authorize the Company to collect and process their data for the purposes indicated in this Privacy Policy as described therein. Users must notify the Company of any changes that occur in the data provided, responding, in any case, to the veracity and accuracy of the data provided at all times. In addition, Users must refrain from uploading any false or inadmissible content in accordance with the Law, morals, good faith and public order or that may, in any way, infringe the rights of third parties. The Company reserves, where appropriate and without prejudice to other actions that may apply to it, the right not to provide services, to unsubscribe or remove content from those Users who have provided false or incomplete data. All this does not imply, under any circumstances, the assumption by the Company of any responsibility for damages or losses that may arise from the falsehood or inaccuracy of the data provided or inappropriate content, so only the User will be responsible.
Data communication and international transfers
Personal data collected through the Website will not be transferred to any third party to be used for their own purposes other than those for which the User has consented to their processing. However, Users' personal data can be accessed by authorized personnel of the Company and other third parties or collaborators who provide services for the Company, in order to manage the provision of services, the contractual and/or pre-contractual relationship with the Users. In these cases where access to other collaborating companies is allowed, such access to data on behalf of third parties will be regulated by the corresponding contract, as required by current regulations. The Company, for the processing of personal data, may use the services of data processors and sub-processors who may host some of your data outside the European Union and the European Economic Area. This could involve an international transfer of data to countries that the European Union considers do not yet have an adequate level of data protection. For example, your laws may not guarantee you the same rights, or there may not be a data protection supervisory authority capable of handling your complaints. Notwithstanding the above, the Company is concerned that, in the event that data is shared outside the European Economic Area, the resulting international transfers are subject to any of the appropriate guarantees described in applicable regulations, such as the signing of standard data protection clauses. The Company may also disclose personal data collected in the specific cases in which such transfer is established and is required by applicable regulations; or when required by the competent authorities.
Data Retention
The Company stores the personal data of Users to the extent that they are necessary to be able to use the data according to the purpose for which they were collected, and according to the legal basis for their treatment. The Company will keep the User's personal data as long as there is a contractual and/or commercial relationship with the User and as long as the User does not exercise the rights of opposition and/or suppression of the processing of personal data. In cases where the user exercises the right of deletion or when the data is no longer necessary for the purpose for which they were collected, the data will be duly blocked, without any use, provided that they may be necessary for the exercise or defense of claims or any type of judicial, legal or contractual liability for your treatment, which must be addressed and for which its recovery is necessary.
User RightsAt any time, and/or when they consider it appropriate, Users can make use of their rights of Access, Rectification, Cancellation, Opposition, Portability and Forgetfulness by writing to the contact email address that we have enabled for this purpose: hello@posthero.app; attaching a copy of the passport or ID (owner of the data) and explicitly stating in the subject the request you wish to made:Access: Through the exercise of this right you can know what personal data of yours is being processed by the Company; its purpose, origin or possible transfer to third parties.Rectification: It consists of being able to modify your personal data that is inaccurate or incomplete, and you must specify in the request what data you want to be modified.Cancellation: Allows the cancellation of your personal data because they are inadequate or excessive.Opposition: With the right to object, you can object to the fact that the processing is not carried out in certain cases or for a specific purpose, as in the case hypothetical that your data is used for advertising and commercial prospecting activities or if the processing is aimed at adopting a decision with respect to you based solely on the automated processing of your personal data.Portability: You can receive your personal data provided in a structured, commonly used and machine-readable format, and be able to transmit it to another responsible party, whenever technically possible. Forgetfulness: You can request the deletion of personal data without undue delay when any of the contemplated cases. For example, the illegal processing of data, or when the purpose that motivated the processing or collection has disappeared.
Amendments to the Privacy Policy
The Company reserves the right to modify this Privacy Policy to adapt it to new legislation or case law, as well as to industry and/or commercial practices. Any modification to this Privacy Policy will be informed to the User and, if necessary, their consent will be requested. In the event that the User does not give their consent to the processing of these data, they will not be able to continue to enjoy the provision of services by the Company.
Security measures
The Company will treat your personal data in an absolutely confidential manner. It has also implemented appropriate technical and organizational measures, depending on the type of data collected, to ensure the security of your personal data and prevent its illegal destruction, loss, access or alteration. In determining these measures, criteria such as the scope, context and purposes of the treatment; the state of the art and the existing risks have been taken into account. If you have any questions about our Privacy Policy, please contact us by sending an email to hello@posthero.app. Also, if you consider that your rights are not being properly addressed, you have the right to file a complaint with the Spanish Data Protection Agency, whose contact details are: Telephone numbers: 901 100 099 91.266.35.17; Postal Address: C/ Jorge Juan, 6 28001-Madrid; Electronic Office: https://sedeagpd.gob.es/sede-electronica-web/ and website: www.agpd.es
Contact us
If you have any questions about this Privacy Policy, please contact us by email at hello@posthero.app
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